We attempt to produce the best products using high quality materials. Some preventative care and attention to detail will allow your equipment to last for years. Please keep in mind that you are dragging this stuff up thousands of feet of rock.
Products are warranted to the original purchaser to be free from defects in materials or in workmanship for the period of one year from the original purchase date. If you have an issue with a product, please contact us before attempting to repair or alterations.
If you have a major problem that was user error feel free to contact us for repair.
If you do have any problems with a product please give us a call or shoot us an e-mail at firstname.lastname@example.org
Technical rock climbing is inherently dangerous. Our products are for rock climbing, canyoneering and mountaineering only. Any person using our (Runout Customs) equipment in any manner is personally responsible for learning the proper techniques involved, and assumes all risks and accepts full and complete responsibility for any and all damages and injury of any kind, including death. It is up to the user to know and understand the history and use of their equipment.
Please check out/ try on your equipment BEFORE taking it to the field. This makes it easier on both parties. If you are unsure how a pack will fit, color of an item, etc, please give us a call or send us an e-mail before placing an order.
Refunds will be given to new/unused gear. Please contact us to make arrangements.
Returns are not excepted on custom made items.
We do not rent equipment.
We will ship your order asap or as soon as it is complete. All of our products are made to order, if you have time constraints, please contact us BEFORE Placing the order.
We will Ship over Seas. If you are ordering a portaledge, it typically costs between $100-$160 to ship a ledge and fly. You will be sent an invoice for the order amount, then another for shipping when complete.
You are responsible for determining any taxes or import fees your country imposes. We are not responsible for these. As soon as the order leaves the states, its out of our control.
We will provide a tracking number when complete